Return Policy
Return Policy
At The Sassy Barn, we want you to love your purchase! If you have any issues with your order, we're here to help.
Damaged, Defective, or Lost Orders
If your order arrives damaged, defective, or is lost during shipping, please contact us within 7 days of the delivery date (or within 7 days of the expected delivery date for lost packages).
Please include:
- Your order number
- A description of the issue
- Photos of the damaged item(s) and packaging, if applicable
We will work with you to resolve the issue as quickly as possible. Depending on the situation, we may replace the item, provide a replacement shipment, or offer another appropriate resolution.
Claims submitted more than 7 days after delivery (or the expected delivery date for lost packages) may not be eligible for replacement or reimbursement.
You can contact us at thesassybarnteam@gmail.com
Returns
If you would like to return an item for any reason other than damage or defect, returns are accepted within 30 days of delivery, provided the item is:
- Unused and in its original condition
- Returned with any original packaging, when applicable
Customers are responsible for the cost of return shipping.
Once we receive and inspect the returned item, we will issue a refund to your original payment method for the purchase price of the item. Please note that original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made items
- Digital products or downloadable files
- Clearance or final sale items
How to Start a Return
To begin a return or report a damaged, defective, or lost order, please contact us with your order number and details about your request. We'll provide instructions on the next steps and the return address if applicable.
Thank you for supporting The Sassy Barn! We appreciate your business and are committed to making sure you're happy with your shopping experience.